Return & Refund
We want you to love your Casevra gear as much as we loved creating it! If you’re not 100% satisfied with your purchase, we’re here to help make it right.
Return Policy Overview
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30-Day Window: You have 30 days from the date of delivery to request a return or exchange.
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Condition: Items must be unused, in their original packaging, and in the same "like-new" condition you received them.
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Final Sale: Please note that personalized/custom cases and items marked as "Final Sale" cannot be returned or exchanged unless there is a manufacturer's defect.
How to Start a Return
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Email our support team at support@casevra.com with your order number and the reason for the return.
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Once approved, we will provide you with the return shipping address and instructions.
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Pack your item securely (original packaging preferred) and ship it back to us.
Refunds
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Once we receive and inspect your return, we will notify you via email.
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Approved refunds will be processed back to your original payment method within 5-10 business days.
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Please note: Original shipping charges are non-refundable.
Exchanges & Damaged Items Did your case arrive with a defect? We’ve got you covered! If your item is damaged or defective upon arrival, please send us a photo of the issue within 48 hours of delivery, and we will ship out a replacement at no extra cost to you.
Return Shipping Costs For standard returns (change of mind, wrong size ordered), customers are responsible for return shipping costs. If we made a mistake or the item is defective, Casevra will cover all shipping fees.
Company Address: Room A220, Building A, Phase II, Yunhui Center, No. 1065 Xuegang Road, Xiangjiaotang Community, Bantian Street, Longgang District, Shenzhen